Hi T.H. Thank you so much for sharing your feedback. We’re truly sorry to hear that your dress didn’t meet expectations — that’s never the experience we want for our customers.
We choose light cotton and that particular neckline for comfort and breathability in our warm climate, but we completely understand if you were hoping for a different feel. The embroidery is all done by hand, which can sometimes mean small variations, though a loose thread certainly shouldn’t happen after one wear. We are very happy to arrange an exchange for you.
A little care tip — the handmade tassels love a gentle brush with a soft hair brush after being laundered; it helps them look perfect again!
Our customer care team will reach out to you very soon. - Team Naudic