Faulty Items Policy
If you’ve received a faulty or damaged item from an online purchase, please contact our customer service team on firstname.lastname@example.org and we will instruct you on how to return the item for a full refund / exchange or credit.
Please keep your proof of purchase — e.g. your receipt.
We hope you love everything that you order from us, but if something isn’t quite right you have 14 days from the day you receive your parcel to return the item to us.
can be returned for an online credit (valid 3 years), or exchange where product is available, or a full refund of the item(s) excluding shipping costs.
Final Sale / Non-returnable
products are not accepted unless faulty or under conditions set by the Australian Consumer Law.
For Final Sale / Non-refundable products returned due to change of mind, or does not meet the ACL criteria, the products will be returned to the sender via the marked address or via the details of the original purchase order where the parcel is un-marked. We are not liable for the loss or delay of return to sender parcels. All Final Sale / Non-returnable products will be marked on the product page and at checkout prior to purchase.
Returned item(s) must be unworn, unwashed, unused, in original condition with all labels/tags attached and returned within 14 days of receiving your product. For health reasons, we do not accept returns on the purchase of face masks, bathers or earrings unless exhibiting a genuine manufacturing fault. During sale periods, returns may take up to 10 days to process upon receipt.